eb33's Privacy Policy

eb33 is a trusted online gaming platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the eb33 website, mobile application, and all related services. When you use our platform, register, or use any of our services, you are considered to have agreed to the terms described in this policy.

The purpose of this policy is to clearly inform you what types of information eb33 collects, why it collects them, how it stores them, and when it may share them with third parties. We believe that data protection and transparency are the core foundation of a trustworthy service.

You must be at least 21 years old to use eb33's services. We do not collect information from minors, and if any such information is collected, it is deleted immediately.

eb33 collects only the information necessary to provide its services. The categories of information collected are described below:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address
• Bangladeshi mobile number (for verification)
• Username and password (encrypted)
• Relevant information from a national ID card or passport for identity verification

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing only)
• Deposit and withdrawal history
• Bonus and promotional information

2.3 Technical Information

• IP address and device identifier
• Browser type and version
• Cookie and session data
• Time spent on the platform and activity logs
• Login time and location data (according to Bangladesh Standard Time)

2.4 Communication Information

• Content and timestamps of live chat messages
• Email correspondence details
• Complaint and feedback records

eb33 collects and processes your information for the following legitimate purposes:

3.1 Service Delivery and Operations

Your information is needed to create and manage your account, process deposits and withdrawals, award bonuses and rewards, and personalize your gaming experience.

3.2 Identity Verification and Security

We process identity information to prevent fraud, protect accounts, and verify age (21+). Your data is kept secure using SSL encryption and secure infrastructure.

3.3 Fulfilling Legal Obligations

Retaining certain information is mandatory for us in order to comply with applicable regulations and ensure responsible gaming.

3.4 Customer Service Improvement

We analyze communication data to improve our 24/7 Bengali live chat service and resolve your complaints more quickly.

3.5 Marketing and Promotions

Based on your prior consent, eb33 may inform you about new bonuses, tournaments, and special offers. You can opt out of marketing communications at any time.

eb33 never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game software providers may receive limited and necessary information. All such partners are contractually bound to comply with our privacy standards.

4.2 Legal Requirements

In the case of a court order, a lawful request from an investigative authority, or an obligation under applicable law, we may be required to share information with the relevant authorities.

4.3 Fraud Prevention

Limited information may be shared with security specialists or relevant authorities to protect accounts and prevent fraud.

4.4 Third-Party Advertising

eb33 does not provide your personally identifiable information to third-party advertisers. Only anonymized and aggregated data may be used for analytics purposes.

eb33 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Essential Cookies

These are required for the core functionality of the platform. These cookies are essential for maintaining login state, managing sessions, and operating security features.

5.2 Functionality Cookies

These cookies are used to remember your preferences, such as language settings and display options.

5.3 Analytics Cookies

Anonymous data is collected to monitor platform usage and improve the quality of the service.

You can control cookies at any time by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

6.1 Retention Period

We retain information for as long as your account is active and as long as necessary to provide the service. Even after account closure, certain information may be retained for the applicable period as required by legal obligations.

6.2 Security Measures

eb33 has put in place the following security measures to keep your information safe:

• SSL encryption — on all data transmissions
• Password hashing and encryption
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Restricted staff access policy — only authorized staff can access your information
• Secure data centers and firewall protection

No data transmission over the internet is entirely risk-free. However, eb33 is committed to ensuring the security of your information by applying the highest industry-standard protection measures.

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request a copy of all information eb33 holds about you. We are obliged to respond to this request as promptly as possible.

7.2 Right to Correct Information

If your information is incorrect or incomplete, you may request that it be corrected or updated. This can be done through account settings or by contacting us directly.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. This request can be made by emailing [email protected] or through live chat.

7.5 Right to Data Portability

You may request a copy of your information in a structured, machine-readable format, which you can transfer to another platform.

To exercise any of the above rights, contact our 24/7 Bengali live chat or send an email to [email protected].

eb33's services are for people aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the relevant account will be closed.

If you believe a minor is using our platform, please notify us at [email protected].

Our servers and service infrastructure may be located in various countries. When your information is transferred from one country to another, we ensure that adequate protection measures are in place in both cases.

For data transfers, we sign data protection agreements with the relevant service providers and comply with applicable law.

The eb33 platform integrates services from payment gateways (bKash, Nagad, Rocket, Upay) and game software providers. These third parties have their own privacy policies and are independently responsible for processing your information on their platforms.

We advise you to review their privacy policies before using these services. eb33 is not responsible for the privacy practices of third parties.

eb33 may update this privacy policy from time to time. This policy may be revised as a result of changes in services, technology, or legal requirements.

For any significant changes, we will:

• Publish the updated policy with a new date on this page
• Notify registered users by email
• Show a notice about important changes when you log in to the platform

If you continue to use the platform after changes are made, it will be considered that you have agreed to the updated policy.

eb33 takes responsible gaming very seriously. To this end, we may analyze data on your gaming activity — solely to identify problematic gaming behavior and to provide you with support.

If you wish to set gaming limits, self-exclude, or take a temporary break, please contact us through our 24/7 live chat. More detailed information is available on our Responsible Gaming page.